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Refund Policy

Refund Policy

Effective Date: April 20, 2025   Last Updated: May 28, 2025

The Sunnyvale Chamber of Commerce strives to provide quality services and valuable resources to our members and community. This Refund Policy outlines our approach to cancellations and refunds in accordance with Texas Business & Commerce Code, FTC consumer protection regulations, and industry best practices.

1. Membership Subscriptions

  • All membership fees are non-refundable once paid.

  • Auto-renewing memberships can be canceled before the renewal date to avoid future charges.

  • Members who wish to change or upgrade their membership plan should contact us for assistance.

2. Event Tickets & Registration

  • Cancellations made at least 7 days before the event qualify for a full refund.

  • Cancellations less than 7 days before an event may not be eligible for a refund due to pre-arranged expenses.

  • If an event is canceled or rescheduled by the Chamber, ticket holders may request a refund or credit for a future event.

3. Sponsorships & Digital Services

  • Sponsorships and digital advertising purchases are non-refundable once published or activated.

  • In cases of technical errors in advertisements, the Chamber will offer corrections or revisions at no cost.

4. Special Considerations

Refund requests outside of these policies will be reviewed on a case-by-case basis in compliance with Texas consumer protection laws.


5. Contact Information

For refund requests or assistance, please contact us at:   Email: tammy@sunnyvalechamber.com

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